- Manufacturer defects.
- Damage during transportation.
- 1-for-1 exchange for manufacturer errors.
Free Shipping and Return on all products.
- Processing Time: 1-2 Working Days.
- Estimated Arrival: 7-14 Working Days.
- Return this item for free within 30 days of delivery for a full Return Policy.
- DIPO Refund and Protects your order against loss, damage and delay.
- For more details see Shipping, Return & Refund Policy.
- Please email us at support@dipoltd.com or message us.
Strong Suction Design Allows Easy Installation Without Tools: Attaches securely to smooth surfaces like tiles glass or mirrors with no drilling required making it ideal for renters or for quick reorganization in bathrooms and kitchens
Rotating Feature Effortless Access To Stored Items: Swiveling design lets you reach toiletries kitchen items or cleaning tools quickly and conveniently even when mounted in tight corners or sinks
Built In Drainage Keeps Contents Dry And Clean: Slotted base allows excess water to drain away efficiently helping or buildup on sponges soaps or bath while keeping the area hygienic
Compact Wall Mounted Design Maximizes Storage Space: Helps organize small accessories in bathrooms kitchens or laundry areas without taking up counter or floor space supporting a neat clutter environment
Multipurpose Use Across Various Home Areas: Suitable for organizing cosmetics toothbrushes cooking supplies or cleaning products making it a versatile addition to any room in need of streamlined storage
- 🕒Processing Time: 2-5 business days (in-store process for stock and packaging).
- 🚚Shipping Time: North America (excluding Mexico): 7-15 business days; Europe & UK: 5-7 business days; Australia, New Zealand, Chile and other regions: 10-20 business days.
- ✉️Tracking Information: You will receive tracking information within 5 business days of purchase. Allow extra time during holidays and sale seasons. Contact us if you don't receive it after 5 days.
- 🚚Risk-Free Shipping: If your order doesn't arrive within 60 days, you will receive a full refund.
Limited stock remaining and will soon be sold out!
Responsible by DIPO
Buyer Protection™
01 What does Buyer Protection cover?
Buyer Protection is a service provided that covers delayed, damaged, and lost items that meet the following criteria.
Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)
Loss: Domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 daysfor international packages.) Lost packages will be compensated for the actual item(s) value paid.
Damage: Buyer Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).
Buyer Protection also includes carbon-neutral shipment within the recipient’s country.
Note: Total compensation for one cover is up to the value actually paid for the item(s).
02 What products are excluded from Buyer Protection?
Buyer Protection does not cover the following categories of items：Automobiles and motorcycles / Jewelry (valued in excess of 1,500 local currency) / Boats and yachts / Live animals / Cash / Lumber / Ceramic / marble or granite tiles / slab blocks countertops or statues / Negotiable papers / Cigarettes and other tobacco products / Perishable commodities / Raw cotton / Pharmaceutical drugs / Fine arts (valued in excess of 10,000 local currency per piece) / Precious stones and metals / Flowers / Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal / Glass windows, plate glass and similar goods / Securities
03 How does Buyer Protection resolve your shipping issues?
Here’s the customer experience of Buyer Protection:
1. Shopper orders from the merchant, with Buyer Protection opted in.
2. Shopper receives an email with their Buyer Protection cover details, as well as instructions on how to report an issue.
3. If their package gets damaged or lost during transit, or is delayed, they can report the issue via DIPO.
4. DIPO will programmatically assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
5. If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.
6. Throughout the user journey, shoppers can always check out their cover details and status via DIPO’s branded tracking page.
04 Is there any time limit for issue reporting?
To qualify for the payout, shoppers need to follow the issue reporting requirements:
Issues of loss, where the package is not delivered, must not be reported sooner than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.
Issues of damage, where the package is delivered, must be reported within 15 days after the delivery date.
Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
All issues must be reported within 90 days of the order date.
05 When and how will I receive my payout?
To receive a payout for your package issues, you should first report your issue at Contact Forms. We’ll review the request and send you the payout in virtual credit card through email if your request is eligible.
